Country of Domicile and Governing Law

  • Lebanon is the country of domicile for this business, and the governing law abides by the local laws of the Lebanese Republic. Any dispute concerning the sale, including but not limited to pricing, terms, or product issues, will be governed exclusively by Lebanese law and resolved before the Lebanese commercial court.

Payment Methods and Currency

  • All major payment methods, including Visa, MasterCard, are accepted. The currency accepted for transactions is USD.
  • Cash on delivery is available only for orders delivered within Lebanon.
  • The only currency used on this website is USD. Esbilia is not responsible for exchange rate variations or bank commissions that may arise when customers use payment methods linked to other currencies. Customers are advised to check with their banks regarding applicable exchange rates and additional fees before completing a transaction.
  • Esbilia will not engage in trade or provide services to countries sanctioned by the Office of Foreign Assets Control (OFAC) or any other countries subject to international sanctions. The business does not ship to countries that do not maintain diplomatic ties with the Lebanese Republic or where shipping is restricted due to local or international regulations. 
  • Users who are minors (under the age of 18) are prohibited from registering as users of the website or conducting any transactions.

Product Availability and Pricing

  • The availability of products is subject to change without prior notice. In cases where an item goes out of stock before the website is updated, the business will notify the customer promptly and offer an alternative item or a full refund.
  • Data and pricing may infrequently be inaccurately displayed due to system or human errors. The business reserves the right to correct any inaccuracies or errors as soon as they are identified, even after an order has been placed. The business does not honor inaccurate or erroneous prices.
  • All prices are displayed in USD and are subject to change without notice. Prices at the time of purchase are final and will not be affected by subsequent changes.

Delivery and Risk of Loss

  • Delivery fees are charged for both local and international shipments. All shipments are insured to ensure safe arrival. 
  • The risk of loss or damage to items passes to the customer upon delivery to the address provided at the time of purchase. Verification includes obtaining the recipient’s signature or proof of delivery confirmation.
  • Customers are advised to inspect packages upon receipt and report any damage or missing items immediately. Any claims for damage, missing items, or defects must be reported within 24 hours of delivery, along with photographic evidence.
  • While the business ensures prompt shipping, we are not responsible for delays caused by courier services, customs, or other factors beyond its control. Customers will be notified of any significant delays.
  • International shipments may be subject to customs duties, taxes, or other fees upon arrival in the destination country. These fees are the responsibility of the customer, and the business is not liable for any additional costs incurred.
  • Customers are advised to allow up to one week for the completion of deliveries.
  • The business reserves the right to validate delivery addresses and may refuse to ship to addresses flagged as high-risk by third-party fraud detection systems.
  • Orders flagged as potentially fraudulent may be held or canceled. The business reserves the right to blacklist accounts or customers engaging in suspicious activity.
  • Customers are prohibited from using stolen or unauthorized payment methods. Any attempt to commit payment fraud will result in legal action and immediate reporting to relevant authorities.

Returns and Exchanges

  • Returns are accepted within one week of receiving the product. Refunds can be issued if the customer receives the wrong product, defective items, or if the product is damaged due to the merchant’s error.
  • Shipping fees are non-refundable, and return shipping is the responsibility of the customer.
  • To qualify for a return or exchange, items must be completely unused, in their original condition, with all tags and packaging intact. 
  • Items that are damaged due to misuse, accidents, unauthorized alterations, or any other damage or defect caused by the customer are not eligible for return or refund.
  • Certain items, including custom-made, engraved, or resized jewelry, are non-returnable and non-refundable.
  • Orders can be modified or canceled only prior to processing. Once your order has been processed and/or shipped, we are not able to accommodate changes or cancellations. Orders for custom-made, engraved, or resized items cannot be cancelled.

Fraud Prevention and Identity Verification

  • The business reserves the right to request additional verification or identification for high-value transactions to prevent fraudulent activity. Failure to provide such verification within the requested time may result in order cancellation.

Warranty and Authenticity

  • All jewelry items are guaranteed to be authentic and certified. Customers can request a copy of transaction records, including receipts and certificates of authenticity. Receipts can be provided digitally, while signed and detailed certificates of authenticity are issued and sent with all purchased items.

Dispute Resolution

  • In the event of any dispute or claim arising from transactions with the business, parties agree to resolve disputes amicably. If a resolution cannot be reached, disputes will be settled under the jurisdiction of the Lebanese Republic.
  • Only the Lebanese version of these Terms and Conditions will be considered the authentic and legally binding text before the relevant tribunal.

Limitation of Liability

  • The business shall not be held liable for indirect, incidental, or consequential damages resulting from the use of its website or products. Liability is limited to the value of the product purchased.

Prohibited Conduct

  • Customers are prohibited from using the website to engage in any unlawful activities, including but not limited to fraudulent transactions, unauthorized use of payment methods, or misrepresentation.

Force Majeure

  • The business shall not be held liable for failure to fulfill orders or meet obligations due to events beyond its control, such as natural disasters, political unrest, pandemics, supply chain disruptions, or the likes of.
  • In addition to natural disasters and supply chain disruptions, the business shall not be held liable for security breaches, hacking attempts, or other malicious activities affecting its website or operations if caused by factors beyond its control.

Amendments to Terms and Conditions

  • The business reserves the right to amend these Terms and Conditions at any time without prior notice. This clause is aligned with the general right to update promotions and policies, ensuring consistency across all sections. Customers are encouraged to review the terms regularly.

Customer Responsibilities

  • Customers must ensure that the delivery address provided is accurate and accessible. They must also be available to receive the delivery or provide authorization for an alternative recipient.
  • Products purchased are intended for personal use only and may not be resold or used for commercial purposes without prior written consent from the business.
  • Customers are responsible for ensuring their accounts are secure and for safeguarding login credentials. The business is not liable for unauthorized access to accounts caused by customer negligence.
  • Customers must provide accurate and complete information during checkout, including valid email addresses and phone numbers. The business reserves the right to cancel orders with incomplete or unverifiable information.

Promotions and Discounts

  • Promotional offers, discounts, or coupon codes cannot be combined unless explicitly stated. The business reserves the right to modify or terminate promotions without notice, in line with its general right to amend these Terms and Conditions.

Governing Language

  • These Terms and Conditions are provided in English. In the event of discrepancies between translations, the English version shall prevail.

Intellectual Property Rights

  • All content on the website, including text, images, designs, logos, and other intellectual property, is the property of the business or its licensors and is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution of this content or of jewelry designs is strictly prohibited.
  • The business actively monitors for unauthorized use of its intellectual property, including counterfeit or imitation products. Legal action will be taken against individuals or entities found infringing on these rights.
  • Customers agree not to reverse-engineer, copy, or replicate any products or designs sold by the business.

Refunds and Chargebacks

  • Chargebacks initiated without valid justification are considered fraudulent and will be contested through the customer’s bank and legal avenues if necessary. The business maintains detailed transaction records, including proof of delivery, to dispute fraudulent chargebacks.
  • Refunds for returned items are processed only after verifying the authenticity and condition of the product. Any attempts to return counterfeit or altered items will result in denial of the refund and potential legal action.

Website Navigation, Security, and Technical Issues 

  • The business strives to maintain a seamless and user-friendly online experience but is not responsible for technical difficulties that customers may encounter while using the website. These difficulties may include software bugs, malfunctions, non-compliance with communication network integrity, or limitations of devices used to access the website.
  • Customers experiencing technical issues are encouraged to contact our team through email for support or assistance.
  • The website uses SSL encryption to secure all transactions and protect customer data. Customers are advised to verify they are on the official website before entering sensitive information.
  • The business actively monitors for phishing attempts and other fraudulent activities targeting its customers. Suspicious activities should be reported to the business immediately.

For Inquiries

  • For inquiries, customers may contact the company through phone, email, or social media using the contact information provided on our website.
  • The business adheres to local Lebanese export laws for all transactions and shipments.